Privacy Policy

1. Information We Collect

QueueUp collects information to provide and improve our services. We are committed to being transparent about what data we collect and how we use it.

Account Information

When you create an account, we collect:

• Full name (first and last name)
• Email address
• Password (hashed using bcrypt encryption)

Usage & Technical Information

We automatically collect certain information when you use our service:

• Account creation and update timestamps
• Last activity timestamps
• Email verification status and tokens
• IP addresses (for rate limiting and security)
• User agent information (browser and device details)
• Referrer information

Waitlist Signup Information

For visitors who sign up on your waitlists, we collect:

• Email address
• IP address
• User agent (browser information)
• Referrer URL
• UTM parameters (source, medium, campaign)
• Signup timestamp
• Verification status and timestamps

Site Configuration Data

When you create waitlist sites, we store:

• Site name and slug
• Meta title and description
• Logo images (stored as binary data)
• Template selection and customizations
• Site activation status
• View count and signup count

Feedback Information

When you submit feedback or bug reports, we collect:

• Feedback title and description
• Feedback type (bug report or feature request)
• Submission timestamps
• Status and priority information

2. Website Analytics

QueueUp uses Simple Analytics to understand how our platform is used and to improve our service. Simple Analytics is a privacy-first analytics service that respects user privacy.

What Simple Analytics Collects

On our main platform (queueup.dev dashboard and public pages), Simple Analytics automatically collects:

• Unique visits (detected by referrer hostname, not cookies or IP addresses)
• Timestamps for generating usage graphs
• Anonymized user agent information (operating system, device type, browser)
• Country (determined by visitor's time zone, not IP address)
• Language and region settings
• Page URLs (protocol, hostname, pathname only)
• Referrer information (where visitors came from)
• UTM parameters (marketing campaign tracking)
• Device dimensions (browser window and screen sizes)
• Time spent on pages
• Scroll depth in 5% increments

What Simple Analytics Does NOT Collect

Analytics Scope

Simple Analytics tracking is only enabled on:

• QueueUp platform pages (dashboard, templates, public pages)
• Marketing and informational content

Analytics tracking is NOT enabled on:

• User-created waitlist sites
• Email communications

Privacy Features

Simple Analytics respects your privacy through:

• Honoring "Do Not Track" browser settings
• No individual user tracking
• Servers located in the Netherlands
• All data encrypted in transit and at rest
• GDPR compliant data handling

3. How We Use Cookies

QueueUp uses cookies and similar technologies to:

• Keep you logged in to your account
• Maintain your session while using the service
• Ensure security through CSRF protection tokens

4. How We Use Your Information

We use the collected information solely to:

• Provide and maintain your account
• Create and manage your waitlist sites
• Send verification and password reset emails
• Process and verify waitlist signups
• Track site performance (views and signups)
• Provide signup management features
• Enforce rate limits and prevent abuse
• Respond to support requests and feedback

We DO NOT:

• Share your data with third parties (except essential service providers)
• Use your data for marketing purposes
• Sell or rent your personal information
• Use your data for advertising

5. Data Storage & Security

Where We Store Data

Your data is stored in:

• PostgreSQL Database: Hosted on Render's secure infrastructure
• Application Servers: Hosted on Render in the United States

Security Measures

We implement the following security measures:

• All passwords are hashed using bcrypt encryption
• HTTPS encryption for all data in transit
• CSRF protection on all forms
• Rate limiting to prevent abuse
• Secure session management with configurable timeouts
• Secure token generation for email verification and password resets

Data Retention

• User Account Data: Retained until you request deletion
• Site Data: Automatically deleted when user account is deleted
• Signup Data: Automatically deleted when associated site is deleted
• Feedback Data: Automatically deleted when user account is deleted

6. Third-Party Services

We use the following third-party services to operate QueueUp:

These services are essential for QueueUp to function and are bound by their own privacy policies.

7. Your Rights & Choices

Data Access & Control

You have the right to:

• Update your account information at any time
• Export your signup data as CSV files
• Delete individual signups or bulk delete multiple signups
• Deactivate or delete your sites
• Request deletion of your account and all associated data

Email Communications

We only send emails for:

• Account verification
• Password resets
• Waitlist signup verification
• Welcome messages to verified waitlist signups

8. Children's Privacy

QueueUp is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use this service or provide any information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. International Users